We ship to the Czech Republic and Slovakia via Zásilkovna / Packeta and DPD.

Delivery times and costs depend on your location and the shipping method you choose. You'll see the available options and their prices at checkout. 

Shipping is free on orders over 2 500 Kč / 100 €.

If you choose a pickup point, you'll pick the exact branch or box on a map straight after your cart, before you pay.

Collecting at a Vetiveria event in Prague? In the cart, choose Home delivery, then select Pickup at a Vetiveria event (Prague) at checkout – it's free. We'll confirm by email at which event you can collect your order.

Delivery takes up to 2 working days in the Czech Republic and up to 3 working days in Slovakia. Please add a processing time of 1–2 business days. In exceptional cases – for example when we're travelling or during seasonal peaks – processing may take a little longer. For questions about a specific order, write to us at info@vetiveria.cz.

Delivery prices – Czech Republic

• Zásilkovna pickup point or Z-BOX – 89 Kč
• DPD Pickup point or box – 89 Kč
• Zásilkovna home delivery – 129 Kč
• DPD home delivery – 129 Kč
• Pickup at a Vetiveria event in Prague – free

Delivery prices – Slovakia

• Zásilkovna pickup point or Z-BOX – 4.90 €
• DPD Pickup point or box – 4.90 €
• Zásilkovna home delivery – 6.50 €
• DPD home delivery – 7.50 €

The Vetiveria Sample Service lets you try five different perfumes of your choice, with 1–1.5 ml of each, for 590 Kč / 25 €. It's a way to explore independent perfumery without committing to a full-size bottle. You can order one Sample Set per order. Sample Sets can only be returned unopened, with our security sticker intact.

Yes. Every Vetiveria Sample Set comes with a personal discount code for 450 Kč / 18 € off one full-size bottle. You'll receive the code in your shipping confirmation email. It's valid for six months, can be used once, and you can pass it on to someone else, too.

If you return the Sample Set (unopened, with our security sticker unbroken), the code is deactivated. If you've already used it, we deduct the discount (450 Kč / 18 €) from the amount we refund for the Sample Set and let you know by email first.

Vetiveria gift vouchers are available in denominations of 500, 1 000, 2 000 and 3 000 Kč (25, 50, 100 and 150 € in Slovakia). They're delivered by email and valid for 12 months. You don't need to spend the full amount at once – any remaining balance can be used towards future orders.

Free shipping still applies to orders over 2 500 Kč / 100 €, including orders paid with a gift voucher.

We believe that fragrance doesn't have a gender. Woods, flowers, spices and musks smell different on every person, and we think your preferences matter more than a label. Explore perfumes by their notes, materials or scent style, and wear whatever makes you feel confident.

If you're not sure where to start, reach out for advice or visit one of our events in Prague to explore the scents in person.

Yes. We work directly with independent perfume houses from the European Union and offer their original fragrances. Our collection is hand-picked, with a focus on the people, materials and ideas behind each perfume.

Yes. You can withdraw from your purchase without giving a reason within 14 days of receiving your order. The easiest way is our online form – Withdraw from contract here – no account needed. You can also write to us at info@vetiveria.cz.

For hygiene reasons, perfumes and Vetiveria Sample Sets can only be returned unopened, with the maker's seal or our security sticker intact. You pay for the return shipping. We refund the price of the goods, including the cheapest shipping option we offer, within 14 days of your withdrawal, once the goods are back with us or you show us that you've sent them.

Full details are in our Terms and Conditions.

We pack every bottle carefully, but accidents in transit can happen. If your parcel arrives damaged or a perfume has leaked, please write to us at info@vetiveria.cz within 3 days of delivery. Include your order number and photos of the parcel, the packaging and the bottle, and keep everything until we get back to you.

We'll arrange a replacement or a refund for the damaged item. If you notice the damage when collecting the parcel, you can also refuse it or report it directly to the carrier.

You can pay by card (Visa, Mastercard and other major cards), with Apple Pay, Google Pay and Shop Pay, or by bank transfer. All available payment methods appear at checkout, where you can choose the option that works for you.

We don't offer cash on delivery. If you have any further questions about payment, contact us at info@vetiveria.cz.

RAER Scents offer 100% natural products. The other brands in our collection combine high-quality natural and synthetic perfume ingredients, as natural only is not always better.

All perfumes we offer comply with EU cosmetics regulations (Regulation (EC) No 1223/2009). Every product must pass a safety assessment before it can be sold in the European Union.

Allergen information is listed on the perfume packaging, as EU rules require. If you have sensitive skin or know you react to certain ingredients, we recommend trying a sample first.

Have a question about a specific allergen? Write to us at info@vetiveria.cz and we'll check it for you.