Terms of service

TERMS AND CONDITIONS of vetiveria.cz

English version of the Czech terms. If you conclude the contract in English (clause 2.4), this English version applies. Effective from 29 October 2026.

1. Who we are and who these terms apply to

1.1 Seller: Kristina Shershun, Company ID (IČO) 14163497, place of business U Pernikářky 111/2a, 150 00 Prague 5, Czech Republic, registered in the Czech Trade Licensing Register, e-mail info@vetiveria.cz, ("we"). We are not registered for VAT.

1.2 These terms and conditions ("Terms") apply to purchases in the online store at https://vetiveria.cz ("Store"). We sell to consumers only, i.e. individuals who are not buying in the course of their business ("you" or "customer"). We do not accept business orders.

1.3 By placing an order you confirm that you have read and agree to these Terms. The Terms form part of the purchase contract. Matters not covered by the Terms are governed by Act No. 89/2012 Coll., the Czech Civil Code ("Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection.

2. Ordering and conclusion of the contract

2.1 You order through the Store's cart and checkout. Before submitting an order you can check and correct the details entered. By clicking the button labelled "Order with obligation to pay" you submit a binding order and undertake to pay the purchase price. The purchase contract is concluded under clause 2.2. This does not affect your right to withdraw from the contract under clause 7.

2.2 After you submit the order, we will automatically send you an order confirmation e-mail. The purchase contract is concluded when you receive this e-mail.

2.3 If there was an obvious error in the price or description of the goods that you must have recognised (for example a clearly nonsensical price), we may withdraw from the contract. If, exceptionally, the ordered goods cannot be supplied, we will contact you without undue delay; if the proposed solution does not suit you, you may withdraw from the contract. In both cases we will refund everything you have paid within 14 days at the latest.

2.4 The contract is concluded in Czech, or in English if you shop via the English version of the site. We archive orders and will send you a copy on request.

3. Prices and payment

3.1 Prices are shown in CZK (in EUR for Slovakia) and are final. We are not registered for VAT, so no VAT is shown on invoices. Shipping costs are shown in the cart before you submit the order.

3.2 Payment is made in advance, in one of the following ways: (a) online via the Shopify Payments gateway: by payment card (Visa, Mastercard), Apple Pay, Google Pay or Shop Pay. You enter card details directly with the payment gateway; we have no access to them; (b) by bank transfer to our account. We will send you the account number and variable symbol in the order confirmation e-mail. Payment must be made within 7 days of submitting the order. We will ship the goods only after the payment has been credited to our account. If the payment is not credited within this period, the order will be cancelled automatically and the contract will terminate.

3.3 We will send you the order confirmation by e-mail. On request, we will issue a proof of purchase (invoice) and send it to you by e-mail.

3.4 Gift vouchers. You can buy a gift voucher in the Store worth CZK 500, 1,000, 2,000 or 3,000 (EUR 25, 50, 100 or 150). We will send you the voucher by e-mail as a unique code; on request we will send it directly to the recipient with your message on a day of your choice. The voucher is valid for 12 months from purchase and can be used on any goods in the Store, including the Sample Set, on orders in both CZK and EUR. The voucher value is kept in the currency in which it was purchased. If you use it on an order in a different currency, the voucher value will be converted at the exchange rate used by the Store at the time of use. Exchange rates may change over time, so the converted voucher value may vary slightly. You can use the voucher in several orders; any unused balance remains on the code until it expires. If the order price exceeds the voucher balance, you pay the difference. The voucher is a means of payment, not a discount, and can be combined with a discount code. The voucher cannot be exchanged for cash and expires at the end of its validity. You may withdraw from the purchase of a voucher within 14 days of receiving it, provided you have not used it. If you withdraw from the purchase of goods paid for with a voucher, we will refund the corresponding amount back to the voucher.

4. Delivery

4.1 We ship within the Czech Republic and to Slovakia. Delivery methods and prices are shown in the cart.

4.2 Please inspect the parcel on receipt. If the packaging is damaged, do not accept the parcel or draw up a damage report with the carrier and let us know at info@vetiveria.cz. The risk of damage to the goods passes to you on receipt.

4.3 If you do not collect the parcel without a serious reason and it is returned to us, we may charge you the shipping costs and cancel the contract.

5. Products and the Vetiveria Sample Set

5.1 We sell original fragrances of independent perfume houses, purchased directly from the makers. Full-size bottles are delivered in the maker's original packaging, sealed with the maker's seal or with our security sticker.

5.2 The Vetiveria Sample Set is a set of 5 samples of 1–1.5 ml each, which you choose yourself from the current range. We decant the samples by hand from original bottles that we have purchased ourselves into our own vials bearing our own label; they are not the maker's original packaging. The set is assembled to your individual selection only after we receive your order and is delivered in sealed packaging.

5.3 A sample is meant for trying a scent. Fragrance and its longevity on the skin are individual; the fact that you do not like a scent is not a defect.

6. Sample Set discount code

6.1 With every Sample Set order you receive a discount code in the format SAMPLE-[order number]-[4 digits]. We will send you the code by e-mail together with the confirmation that your Sample Set has been shipped.

6.2 The code gives a discount of CZK 450 (EUR 18 for orders in EUR) on one full-size fragrance. It cannot be used on travel sizes (10–15 ml) or on another Sample Set.

6.3 The code is valid for 6 months from issue, can be used once and may be used by anyone. It cannot be combined with other discounts or exchanged for cash. If the price of the fragrance is lower than the discount, the difference is not refunded.

6.4 The code is a bonus to the Sample Set purchase contract. If you withdraw from that contract or it is cancelled, the code expires. If you have already used the code, you are no longer entitled to the discount and we will set off its amount against the amount we refund to you for the Sample Set; we will inform you of the set-off by e-mail in advance.

6.5 If you withdraw from the purchase of a fragrance on which you used the discount code, we will refund the price you actually paid.

7. Withdrawal within 14 days (returns)

7.1 As a consumer you may withdraw from the contract without giving a reason within 14 days from the day you (or a person designated by you) received the goods. If we deliver several items of one order separately, the period runs from the day you receive the last of them. The deadline is met if you send us the withdrawal no later than the last day of that period.

7.2 When you cannot withdraw. Fragrances are cosmetic products in direct contact with the skin and, for hygiene and health protection reasons, cannot be resold once the sealed packaging has been broken. Under Section 1837(g) of the Civil Code you therefore cannot withdraw from a contract for the supply of:

• a fragrance whose maker's seal or our security sticker you have broken,

• the Vetiveria Sample Set if you have broken our security sticker on the set packaging.

What matters is whether the maker's seal or our sticker remains intact. On fragrances without a maker's seal and on the Sample Set, the sticker is placed so that it breaks when the packaging is opened.

7.3 How to withdraw. The easiest way is to withdraw online using the "Withdraw from contract" button, which you will find in the Store footer (on every page) and in the order confirmation e-mail. You fill in or confirm your name, order number and e-mail and confirm the withdrawal with the "Confirm withdrawal" button. You can also send us an e-mail to info@vetiveria.cz (or a letter to our place of business) with your order number stating that you are withdrawing from the contract. You may use the model form below, but you do not have to. We will confirm receipt of your withdrawal by e-mail without undue delay, including its content and the date and time it was sent.

7.4 Returning the goods. Send the goods back without undue delay and no later than 14 days after withdrawal to U Pernikářky 111/2a, 150 00 Prague 5, Czech Republic. You can also return the goods at a carrier's pickup point (e.g. Zásilkovna/Packeta) using a return code that we will send you by e-mail on request, where this option is available for your parcel. You bear the cost of returning the goods. Do not send goods cash on delivery. We recommend insuring the parcel and packing the goods so they are not damaged in transit.

7.5 Refund. Within 14 days of withdrawal we will refund the price of the goods including the cheapest shipping option we offer, using the same payment method you used. We will refund only after we receive the goods or you prove that you have sent them.

7.6 Diminished value. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics (e.g. a damaged box). The Vetiveria Sample Set is intended for trying a scent; using a fragrance from a full-size bottle (e.g. spraying it) therefore goes beyond the handling necessary to establish its nature and characteristics. We may reduce the refund by the diminished value, up to the full price, if the goods cannot be resold. Goods with a broken maker's seal or security sticker cannot be returned (clause 7.2).

8. Defects and complaints

8.1 We are liable for the goods being free of defects on receipt and conforming to the description in the Store. You may notify a defect within 2 years of receipt. If a defect becomes apparent within 1 year of receipt, the goods are presumed to have been defective on receipt, unless the nature of the goods or of the defect precludes this.

8.2 The following are not defects: normal batch-to-batch variation in shade or consistency of natural fragrances, subjective perception of a scent, its different development on different skin, or wear caused by normal use. When assessing a defect we also take into account whether you observed the period after opening (open-jar symbol) and whether you stored the goods appropriately (away from heat and direct sunlight).

8.3 Make a complaint by e-mail to info@vetiveria.cz or by sending the goods to U Pernikářky 111/2a, 150 00 Prague 5. State the order number, describe the defect and the remedy you require. Attach photos if they show the defect.

8.4 If the goods are defective, you may choose whether we deliver new goods free of defects or repair the goods (for fragrances, usually by replacement). We need not use the chosen method if it is impossible or disproportionately costly compared with the other. We may refuse to remedy the defect if that is impossible or disproportionately costly. We will remedy the defect within a reasonable time and without causing you significant inconvenience.

You may request a reasonable price reduction or withdraw from the contract if we have refused to remedy the defect or have not remedied it properly and in time, if the defect recurs, if the defect constitutes a material breach of contract, or if it is clear from our statement or the circumstances that we will not remedy the defect within a reasonable time or without significant inconvenience to you. If the defect is insignificant, you cannot withdraw from the contract; a defect is presumed not to be insignificant.

8.5 We will settle the complaint and inform you no later than 30 days after it is made. We will issue written confirmation (by e-mail) of the complaint and of its settlement. If the complaint is justified, you are entitled to reimbursement of reasonable costs of making it (in particular postage), provided you request it within 1 month after the end of the period for notifying defects.

9. Customer account

9.1 You may create a customer account in the Store. Keep your login details safe; you are responsible for orders placed from your account. We may close an account that has not been used for more than 2 years or where the Terms have been breached. You can also order without an account.

10. Personal data

10.1 How we process your personal data is described in our separate Privacy Policy at https://vetiveria.cz/policies/privacy-policy.

11. Disputes and final provisions

11.1 We handle complaints at info@vetiveria.cz. If we cannot reach agreement, you may contact the body for out-of-court resolution of consumer disputes, the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, www.coi.cz, adr@coi.cz. Consumers from Slovakia may also contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) or another alternative dispute resolution body registered in Slovakia.

11.2 Compliance with consumer protection rules is supervised by the Czech Trade Inspection Authority; trade licensing is supervised by the competent trade licensing office.

11.3 The contract and these Terms are governed by Czech law. If you are a consumer resident in another EU state (in particular Slovakia), this choice does not deprive you of the protection of the mandatory rules of your country of residence.

11.4 We may amend the Terms. The version effective on the day you submit the order applies to that order.

11.5 These Terms are effective from 29 October 2026.